PRIVACY POLICY
Who Is Responsible
By using, or submitting any information to, our Website or any applications or tools therein located, you consent to the collection and processing of personal data as described below.
We refer to that business as “Shipax,” “we,” “us” and “our” below. If another entity independently decides how data is used for a particular service, identify it in the relevant booking or separate privacy notice.
This policy covers our website, enquiry and quote process, product review and our own shipment-related communications. A carrier, customs authority, marketplace or other independent organisation may also process information under its own privacy rules.
Information We Collect
| Category | Examples and source |
|---|---|
| Business contact and account details | Your name, company or trading name, work email, phone number, role and preferred contact method, usually provided by you or your business. |
| Enquiry and shipment details | Products, SKUs, supplier and destination countries, collection or receiving address, quantity, value, packing measurements, service requests and messages you submit. |
| Product and shipping documents | Product photos or links, labels, ingredient lists, battery specifications, safety data sheets, commercial invoices, packing lists, permits and other documents provided for review or a booked shipment. |
| Other people's details | Supplier, importer, receiver and delivery contact names and business contact information that you, your supplier or another party provides for a request or shipment. |
| Website and campaign data | IP address, browser or device information, pages viewed, referring page, cookie or similar identifiers and campaign parameters when the relevant site tools are enabled. See “Cookies and Analytics” below. |
| Billing and correspondence | Business billing details, invoices, transaction references and records of our communications if you proceed with a service. |
Please share only the personal information needed for the enquiry or booked shipment. Do not put passwords or full payment-card details in an enquiry form. If we need sensitive identity or regulatory documents, we will explain the reason and the approved way to provide them.
How We Use Information
We use the relevant information to:
- respond to enquiries and assess the goods, route and requested service;
- prepare a quotation, clarify missing details and communicate about the request;
- arrange and administer a shipment after a booking is accepted, including necessary handovers, transport, documentation, destination processes and billing within the agreed service;
- operate and protect the website, prevent abuse and investigate service or security issues;
- measure website and campaign performance where the tools are active and applicable consent or other legal requirements have been met; and
- keep records, meet legal obligations and handle complaints or disputes.
Shipment Documents and Other Contacts
Documents may include personal details about the supplier, importer, shipper or receiving contact. We use those details only as needed to review the request, prepare the agreed service, communicate with the relevant people and satisfy applicable transport, customs or record-keeping requirements. We may ask you to correct or provide missing information before a shipment can proceed.
If you give us another person's details, provide only what is necessary and make sure you are entitled to share it. The information may need to be passed to the parties listed in “Who We Share Information With” for the relevant shipment.
Marketing Messages
We may send service-related messages about an enquiry or booked shipment so we can respond to your request and administer the service. These are separate from promotional emails.
You can opt out of promotional messages using the unsubscribe link in the message or by contacting us. Opting out does not stop necessary service communications.
Who We Share Information With
Where necessary for the stated purposes, we may share relevant details with:
- service providers that host the website, store enquiries, manage business communications or provide approved analytics or marketing tools;
- collection providers, carriers, customs brokers, warehouse or delivery providers involved in assessing or carrying out the agreed service;
- your supplier, importer, receiver or marketplace receiving party when an agreed handover or delivery requires it; and
- customs, border, tax or other authorities when disclosure is required for a proposed or booked shipment or by law.
The particular parties depend on the route and quoted service. A reference to a type of provider does not mean that service is included in every shipment.
International Processing
Shipment information may need to be shared with organisations in the buying country, transit locations or destination market for the route you ask us to review or book.
The seven buying countries and three destination markets advertised on Shipax describe possible shipment enquiries; they do not, by themselves, identify every country where personal information is stored or accessed.
Retention and Deletion
We keep information for a period appropriate to its purpose and any applicable legal, tax, customs or dispute requirements.
When a retention period ends, we delete, anonymise or securely dispose of the information according to the relevant system and legal requirements.
Security
We take technical and organisational steps intended to protect personal information against unauthorised access, loss or misuse. Access should be limited to people and providers who need the information for their role. No transmission or storage method is completely risk-free.
Your Rights and Choices
Depending on the law that applies to your information, you may be able to ask us for access or a copy, request a correction or deletion, object to or restrict certain uses, withdraw consent where we rely on it, or ask about a transfer of your data. You may also have the right to complain to a relevant data-protection authority.
To make a request, use our Contact page and describe what you need. We may ask for enough information to verify your identity before sharing or changing personal information. Some information may have to be retained for a legal obligation or an active shipment or claim.
Other Websites and Children
Links from Shipax to marketplaces, suppliers or other websites lead to services with their own privacy practices. Please review their notices when you leave our site.
Shipax's services are intended for business users. We do not design our enquiry forms for children. If you believe a child has submitted personal information, contact us so we can review it.
Changes to This Policy
We may update this policy when our services, systems or legal requirements change. The date at the top will show when the current version was issued. Where a material change requires additional notice, we will provide it in the manner required by applicable law.
Contact Us
For privacy questions or requests, contact Shipax. Our responsible business and address are identified under “Who Is Responsible.”